Terms of service

Welcome to Ark Pepper Co. These Terms of Service (“Terms”) govern your use of our website located at arkpepperco.com and any related services provided by Ark Pepper Co.
By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. General Conditions

By using this site, you confirm that you are at least the age of majority in your province or territory of residence, or that you have given consent for a minor dependent to use this site.

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission from us.

2. Products

Ark Pepper Co. produces and sells small-batch hot sauces and related food products.

We make every effort to display our products accurately, including descriptions, ingredients, and images. However:

  • Product colours and packaging may vary slightly from what is shown online.
  • Availability of products may change at any time without notice.

We reserve the right to discontinue products at any time.

3. Food Safety & Allergens

Our products are produced in facilities that may process common allergens.

While we strive to clearly list all ingredients and potential allergens, customers with food allergies or sensitivities should review ingredient information carefully before consumption.

Ark Pepper Co. is not responsible for allergic reactions or sensitivities resulting from the consumption of our products.

If you have concerns regarding ingredients, please contact us prior to purchasing.

4. Orders & Payment

By placing an order on our website, you agree that:

  • All information you provide is accurate and complete.
  • You are authorized to use the payment method provided.

All prices are listed in Canadian dollars (CAD) unless otherwise stated.

We reserve the right to:

  • Cancel or refuse any order
  • Limit quantities purchased per person, household, or order
  • Correct pricing or product description errors

If an order is cancelled after payment has been processed, a full refund will be issued.

5. Shipping

Ark Pepper Co. is not responsible for delays caused by:

  • Shipping carriers
  • Weather
  • Customs processing
  • Incorrect addresses provided by the customer

Customers are responsible for providing accurate shipping information.

6. Returns & Refunds

Due to the nature of food products, all sales are final unless:

  • The item arrives damaged
  • The wrong product was sent

If there is an issue with your order, please contact us within 7 days of delivery at the contact information listed below.

We may request photos of damaged items in order to process a replacement or refund.

7. Intellectual Property

All content on this website—including but not limited to:

  • logos
  • product names
  • branding
  • images
  • text
  • graphics

—is the property of Ark Pepper Co. and is protected by intellectual property laws.

You may not use, reproduce, or distribute any content from this site without written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Ark Pepper Co. shall not be liable for any damages arising from the use or inability to use our website or products.

This includes but is not limited to:

  • indirect damages
  • incidental damages
  • consequential damages
  • loss of data or profits

Our products are intended for culinary use and should be consumed responsibly.

9. Third-Party Services

Our website may use third-party tools and services such as:

  • payment processors
  • shipping providers
  • analytics platforms

We are not responsible for the policies or practices of these third parties.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time.

Changes will take effect immediately upon posting on this page.

Your continued use of the website constitutes acceptance of those changes.

11. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Ark Pepper Co.
Email: arkpepperco@gmail.com

Website: https://arkpepperco.com